Finance
Invoice-to-PO matching agent
Reads supplier invoices from a shared mailbox, matches them to purchase orders and receipts, routes exceptions to the right approver in Teams.
- Copilot Studio
- Agent flows
- Dynamics 365
- Outlook
Microsoft Copilot Automation
Copilot Studio agents that do real work inside your Microsoft 365.
We design, build and run Microsoft Copilot automations: Copilot Studio agents, agent flows, Power Automate and computer-use agents connected to Outlook, Teams, SharePoint, Dynamics and your ERP. Built in your own tenant, governed with Entra and Purview, live in weeks.
650+
AI automations deployed by encorp.ai
2–4 wk
from kickoff to first automation in production
EN/BG
delivery team based in Sofia
Copilot Studio · Invoice agent
running- 1TriggerNew supplier invoice arrives in the AP mailbox in Outlook
- 2AgentExtracts the fields and matches them to the purchase order in Dynamics 365
- 3ActionPosts the matched invoice for approval; flags a 4% price mismatch in Teams
- 4Human in the loopFinance approves in one click; the agent logs every decision
Entra Agent ID · Purview DLP · audit trail
What we build with
- Copilot Studio
- Agent flows & workflows
- Power Automate
- Computer use
- MCP connectors
- Microsoft 365 Copilot
- Copilot Cowork
- Dataverse
- Microsoft Agent 365
- Microsoft Purview
The short answer
What is Microsoft Copilot automation?
Microsoft Copilot automation means using Copilot Studio agents, agent flows and Power Automate to run business processes end to end inside Microsoft 365 — reading email and documents, deciding what to do, and acting in your systems with a person approving where it matters.
Microsoft 365 Copilot helps one person write, summarise and analyse. Copilot Studio is where you build agents that work for the whole team: they answer from your SharePoint knowledge, call APIs and MCP servers, trigger flows, and — with computer use, generally available since May 2026 — operate web and desktop applications that have no API.
encorp.ai builds these agents for companies in Bulgaria and the EU. We pick the right mix of Copilot Studio, Power Automate and, when you need pro-code control, Microsoft Foundry, then run the agents in production with monitoring, cost caps and EU AI Act-aligned governance.
Why most Copilot rollouts stall
You bought Copilot for productivity. The processes still run on copy-paste.
Copilot licences make individuals faster, but invoices, onboarding, customer requests and reports still move by hand between Outlook, Excel, SharePoint and the ERP. The value sits in agents that own a whole process — and building those takes architecture, integration and governance work that business teams rarely have time for. Without it, pilots stay demos, credits get burned on the wrong design, and security teams block the rollout.
2,400 h
saved per year by one HR policy agent at Regal Rexnord (Microsoft customer story, 2026)
5 credits
per agent action in Copilot Studio — design decides your monthly bill (Microsoft, 2026)
Art. 4
EU AI Act: staff who use AI systems need sufficient AI literacy
What we deliver
Copilot Studio agents, built like production software
Not a slide deck and not a sandbox demo. We ship agents that run every day, with the integration, testing and controls your IT and security teams expect.
Copilot Studio agents
Knowledge, task and autonomous agents grounded in SharePoint, Dataverse and your systems — published to Teams, Microsoft 365 Copilot or your website.
Agent flows & Power Automate
Deterministic flows where the process must be exact, agent reasoning where it must be flexible — and the right licence model for each.
Computer-use automation
Agents that operate legacy web and desktop apps without an API, replacing brittle RPA scripts with supervised, logged runs.
Integrations & MCP
Connectors to Dynamics 365, SAP, Salesforce, Microinvest and other Bulgarian ERPs, custom APIs and MCP servers, with least-privilege access.
Governance & security
Entra Agent IDs, Purview DLP and sensitivity labels, environment strategy, per-agent credit caps and an audit trail for every action.
Run & improve (AI-OPS)
Monitoring of quality, cost and failures after go-live, monthly optimisation and new automations added to the backlog.
Example automations
Copilot automations we build most often
Each one starts with a real process, a measurable baseline and a clear owner on your side.
HR
Policy & onboarding agent
Answers employee questions from HR policies in SharePoint, opens tickets and prepares onboarding tasks for new hires.
- Copilot Studio
- SharePoint
- Teams
- Power Automate
Sales
Account research & follow-up agent
Prepares meeting briefs from CRM, email and web, drafts follow-ups after Teams calls and updates the opportunity.
- Microsoft 365 Copilot
- Copilot Studio
- Dynamics 365 Sales
Customer service
Order-status & request agent
Handles customer questions on your website or Teams, looks up orders in the ERP and hands over to a person with full context.
- Copilot Studio
- ERP API
- Omnichannel
Operations
Legacy-app data entry with computer use
Copies approved data into web portals and desktop applications that have no API, with screenshots and logs for every run.
- Computer use
- Agent flows
- Windows 365 for Agents
Compliance
Contract & document review agent
Checks incoming contracts and documents against your checklist, highlights risky clauses and files the summary in SharePoint.
- Copilot Studio
- Microsoft Foundry
- Purview
Which Microsoft tool when
Microsoft 365 Copilot vs Power Automate vs Copilot Studio agents
The honest decision guide we use with clients. Most companies end up using two or three of these together.
| Microsoft 365 Copilot | Power Automate | Copilot Studio agents | |
|---|---|---|---|
| Best for | One person drafting, summarising and analysing | Fixed, rule-based steps between apps | Whole processes that need judgement plus actions |
| Who builds it | Nobody — ready to use | Citizen developers or IT | Business + engineering together |
| Handles unstructured input | Yes, for the individual user | Limited | Yes — email, documents, chat |
| Acts in other systems | Mostly inside Microsoft 365 | Yes, through connectors | Yes — connectors, APIs, MCP, computer use |
| Licensing | Per user (€26/user/month, annual) | Power Automate licences | Included for internal Copilot users; Copilot Credits otherwise |
| Need pro-code, custom models or private networking? | No | No | Combine with Microsoft Foundry |
How we work
From process audit to a live Copilot agent in 4 weeks
Short cycles, your data from week one, and ROI measured before we scale.
01
Week 1
Process & tenant audit
We map candidate processes, check your Microsoft 365 licences, environments and data policies, and rank automations by ROI and risk.
- Ranked automation backlog
- Licensing & credit estimate
- Governance checklist
02
Week 2
Agent design & build
Architecture, prompts, knowledge sources, flows and connectors for the first agent — built in a development environment with your real (sanitised) data.
- Agent design document
- Working agent in dev
- Test scenarios
03
Week 3
Supervised pilot
The agent runs on live work with a person reviewing its outputs. We tune accuracy, costs and hand-offs until it meets the agreed quality bar.
- Quality & cost metrics
- Security review
- Go-live plan
04
Week 4+
Production & AI-OPS
Release to production with monitoring, credit caps and an owner on your side. Then we measure ROI and move to the next automation.
- Production agent
- Monitoring dashboard
- Next-automation roadmap
Ways to work with us
Start small, prove the value, then scale
Transparent entry points. Final scope and price follow the free review, and your Microsoft licences are billed by Microsoft or your reseller.
All prices exclude VAT.
Automation review
Find your best Copilot use case
Free
30 minutes · online
- Walk-through of 2–3 candidate processes
- Fit check: Copilot, Power Automate or Foundry
- Rough licence and credit estimate
- Clear go / no-go recommendation
First automation
One agent or flow, built and live
From €500
per automation · fixed scope after the review
- Design, build and testing of one automation
- Integration with your Microsoft 365 and systems
- Supervised pilot with quality metrics
- Hand-over documentation and training
Growth plan
Continuous AI automation programme
€3,500
per month · minimum 6 months
- Fractional AI Director, 1–2 days per week
- AI-OPS monitoring of agents in production
- One new small automation every month
- Quarterly ROI report for management
Microsoft 365 Copilot and Copilot Studio capacity are licensed separately from Microsoft. Prices listed as of September 2026.
Track record
650+ AI automations for companies like these
Selected case studies from our portfolio across logistics, telecom, fintech, media and e-commerce.
Econt
Implemented a custom AI agent for Econt, the leading logistics provider in Bulgaria, to automate customer support.
View case study
vivacom
Vivacom is one of the leading telecommunications companies in Bulgaria, offering a full range of services including mobile, fixed-line, internet, and digital television. As part of the United Group, Vivacom is recognized for its innovation, reliable network infrastructure, and customer-centric approach. The company serves millions of residential and business clients, delivering high-speed connectivity, advanced telecom solutions, and cutting-edge digital services across the country. With a strong focus on digital transformation, 5G technology, and smart business solutions, Vivacom continues to play a key role in shaping the future of Bulgaria’s telecom sector.
View case study
Forbes Bulgaria
Delivered AI-focused educational trainings for Forbes Bulgaria to empower business leaders with practical knowledge.
View case study
FAQ
Microsoft Copilot automation — common questions
Do we need Copilot Studio if we already pay for Microsoft 365 Copilot?
Not for internal agents. Employees with a Microsoft 365 Copilot licence can use agents built in Copilot Studio without extra cost when they are signed in. You need Copilot Studio capacity (Copilot Credits) for agents used by people without a Copilot licence, for customer-facing channels such as your website, for flows started by other triggers, and for computer use.
How much does a Copilot Studio agent cost to run?
Copilot Studio is billed in Copilot Credits: a pack of 25,000 credits costs €173.30 per month (list price, September 2026), and pay-as-you-go is also available. A generative answer uses 2 credits, an agent action 5 credits and grounding on tenant data 10 credits. We estimate the monthly credit use during the free review and set caps so there are no surprises.
Copilot Studio or Power Automate — which one should we use?
Use Power Automate for fixed, rule-based steps between apps; it runs on Power Automate licences. Use Copilot Studio agents when the process involves unstructured input or judgement, such as emails, documents or customer requests. Most production automations combine both: the agent decides, the flow executes.
What can Copilot Studio agents actually do?
They answer questions from your SharePoint and Dataverse knowledge, call connectors, APIs and MCP servers, trigger agent flows, work with other agents, run autonomously on events such as a new email, and — with computer use — operate web and desktop applications that have no API.
Does our data stay in the EU?
Microsoft 365 data at rest stays within the EU Data Boundary. For EU tenants created after 25 March 2026, flex routing is on by default and can process AI requests outside the EU at peak load; an administrator can switch it off. Some third-party models may also process data outside the EU. We review and configure these settings with your IT team before go-live.
How do you keep agents secure and under control?
Every new Copilot Studio agent gets a Microsoft Entra Agent ID, so access is managed like any other identity. We apply Purview DLP and sensitivity labels, separate development and production environments, set per-agent credit caps, and log every action. Microsoft Agent 365 can add organisation-wide inventory and security for agents.
How long until the first automation is live?
Typically 2–4 weeks from kickoff for a well-defined process: one week for the audit, one for the build, a supervised pilot, then production. Complex integrations or security reviews can add time, which we flag in the review.
Can you work with our existing Microsoft partner or IT provider?
Yes. Your Microsoft licences stay with Microsoft or your current reseller, and we work alongside your IT team or provider. We focus on designing, building and running the automations; our recommendations on which Microsoft tools to use are based on the process, not on licence sales.
Do you also train our team on Copilot?
Yes. Many clients combine automation with our corporate Microsoft Copilot training in Bulgarian or English, so the people who own the processes can maintain and extend the agents we build.
Free review
Tell us which process you want Copilot to run
Send a short description. A senior engineer replies within one working day with a first view on fit, effort and licensing.
My experience with Encorp has been excellent, especially in terms of the quality and dedication of the engineers that we’ve onboarded through them.
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650+ automations deployed · Bulgarian and English · EU AI Act-aligned · Prices exclude VAT