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Implemented a custom AI agent for Econt, the leading logistics provider in Bulgaria, to automate customer support.
Econt needed a scalable way to handle a high volume of customer inquiries without compromising on response speed or quality. We developed and integrated a specialized AI agent tailored to their operations, capable of understanding and responding to logistics-related questions in real time. The system was designed to seamlessly support their existing workflows and escalate complex cases to human agents when necessary.
The AI agent now handles the majority of incoming customer queries autonomously, significantly reducing response time and easing the load on support staff. The solution improved efficiency and ensured consistent customer service 24/7.
Let's discuss how our AI solutions can help you achieve your business goals.
